POLICIES AND PROCEDURES
SCHEDULING AND BILLING
The NOVA Swim School Learn-to-Swim classes are scheduled as part of a “perpetual scheduling” format.
As your lessons continue, accounts will be billed monthly on the first business day of each month. To cancel lessons for the following month, notification must be give to the NOVA Swim School office no later than the 15th of the previous month.
*Prices do not include a $20 per family annual registration fee.
NOVA Swim School offers year round group lessons (30 minutes), private lessons (15 minutes), and a pre-competitive program at specified locations. Be advised that there are no drop-offs for the Learn-to-Swim program.
Learn to Swim classes are scheduled as part of a “Perpetual Scheduling” format. Accounts will be billed monthly on the first day of each month. To cancel lessons for the following month, notification must be given to the Swim School Office by the last week of the last month attending.
Pre-Competitive lessons are offered in 12 or 14 week sessions. All enrollments after the start of the session will be pro-rated.
Tuition is due in full at the time of registration. If registering by phone, please provide a valid Visa/MC as payment. If you prefer to pay by check, a check written in the full amount must be delivered to the office no later than the close of business on the first lesson day. There is $25 fee for returned checks, and lessons will be suspended until all fees are collected.
Failure to pay for classes will result in the removal of the student from class. Tuition is charged on the basis of enrollment, not attendance.
MISSED OR CANCELLED LESSONS
There are no refunds, credits, or make-ups for missed group lessons, unless cancelled by NOVA. Cancelled private lessons are entitled to make ups when proper notification is given to the Nova Swim School Office. Failure to give notification of a missed private lesson will result in the loss of that class.
NOTE: Notifying a NOVA Swim School instructor does not qualify as advanced notification and will thus result in the loss of the private lesson.