POLICIES AND PROCEDURES
SCHEDULING AND BILLING
The NOVA Swim School Learn-to-Swim classes are scheduled as part of a “perpetual scheduling” format.
As your lessons continue, accounts will be billed monthly on the last business day of each month for the following month. To cancel lessons for the following month, notification must be given to the NOVA Swim School office no later than the 15th of the previous month.
*Prices do not include a $20 per family annual registration fee.
NOVA Swim School offers year round group lessons (30 minutes), private lessons (15 minutes), and a pre-competitive program at specified locations. Be advised that there are no drop-offs for the Learn-to-Swim program.
Learn to Swim classes are scheduled as part of a “Perpetual Scheduling” format. Accounts will be billed monthly on the last day of each month. The paid lesson day/time is yours unless you let the office know you are cancelling. Therefore, you will be charged for the whole month unless you notify the office to completely cease your lessons. To cancel lessons for the following month, notification must be given to the Swim School Office by the 15th of the previous month to not be charged.
Pre-Competitive lessons are offered in 11, 12 or 14 week sessions. All enrollments after the start of the session will be pro-rated.
Tuition is due in full at the time of registration. If registering by phone, please provide a valid Visa/MC as payment. If you prefer to pay by check, a check written in the full amount must be delivered to the office no later than the close of business on the first lesson day. There is $25 fee for returned checks, and lessons will be suspended until all fees are collected.
Failure to pay for classes will result in the removal of the student from class. Tuition is charged on the basis of enrollment, not attendance.
MISSED OR CANCELLED LESSONS
Missed Group Lessons:
There are no refunds, credits, or make-ups for missed group lessons, unless cancelled by NOVA. NO EXCEPTIONS.
Missed Private Lessons/Make-up Policies:
Cancelled private lessons are entitled to make-ups – no credit or refund. Cancellation must be made with the office up to 30 days in advance and up to 1 hour in advance of the lesson. Failure to give notification of a missed private lesson will result in the loss of that class as well as no make-up lesson.
NOTE: Notifying a NOVA Swim School instructor does not qualify as advanced notification and will thus result in the loss of the private lesson.
You may only use 5 make-up lessons per month. Make-ups for cancelled private lessons are available up to 90 days from the date of notification.